Performance Head
FULL-TIME
Featured
Job Summary
The Performance Lead will play a critical role in driving the success of our organization by leading performance improvement initiatives across various teams and functions. This role requires a
strategic thinker with strong analytical skills, the ability to work cross-functionally, and a passion for optimizing processes and outcomes. The Performance Lead will be responsible for setting
performance benchmarks, monitoring progress, and ensuring that goals are met or exceeded.
Key Responsibilities
Performance Analysis:
- Conduct in-depth analysis of current performance metrics across teams, processes, and systems.
- Identify key performance indicators (KPIs) and benchmarks relevant to business
- Use data-driven insights to pinpoint inefficiencies, bottlenecks, and areas for
Strategy Development:
- Develop and implement performance improvement strategies and action
- Collaborate with stakeholders to align performance goals with organizational
- Recommend and implement best practices, tools, and technologies to optimize
Monitoring & Reporting:
- Establish and maintain performance dashboards and reporting
- Regularly monitor and report on performance metrics to senior
- Track progress against goals and adjust strategies as needed to ensure targets are
Team Leadership:
- Lead cross-functional teams in performance improvement
- Provide coaching, training, and support to team members to enhance their
- Foster a culture of continuous improvement and
Process Optimization:
- Review and refine business processes to improve efficiency and
- Implement process automation where possible to reduce manual effort and
- Ensure compliance with industry standards and regulatory
Stakeholder Engagement:
- Engage with internal and external stakeholders to gather feedback and drive collaborative improvements.
- Communicate performance outcomes and initiatives clearly to all relevant
- Conduct routine maintenance tasks, such as oil changes, tire rotations, and filter
- Perform diagnostic tests to identify mechanical and electrical issues using specialized
- Repair or replace defective vehicle components, including brakes, engines, transmissions, and suspension systems.
- Perform multi-point inspections to ensure the safety and performance of customer
- Keep detailed records of inspections, repairs, and services
- Follow established safety procedures and maintain a clean, organized
- Provide excellent customer service by explaining repairs and maintenance recommendations to customers in a clear and professional manner.
- Stay updated on the latest automotive technologies and repair
Qualifications
- Bachelor’s degree in Business, Management, Engineering, or a related field (Master’s degree preferred).
- Proven experience in performance management, process improvement, or a related
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent project management skills, including the ability to manage multiple projects
- Proficiency in performance management software, data analysis tools, and process optimization techniques.
- Strong leadership and interpersonal skills with the ability to influence and motivate
- Excellent communication skills, both written and
- Experience working in a fast-paced, dynamic environment is a
Preferred Skills
- Certification in Six Sigma, Lean, or other process improvement
- Experience with business intelligence tools (e.g., Power BI, Tableau).
- Familiarity with Agile or other project management